Exchange and return: We are keen to provide better customer service. You can simply exchange or return the product. All you need to do is email customer service at “[email protected]” By sending a message containing the order number and date, a photo of the products you wish to exchange, and the reason for replacing them, within a maximum period of 07 working days for all products from the date you receive the product.
1) Conditions for accepting returns and exchanges
In the following cases:
▪ The product to be exchanged or returned must be unused and in its original condition.
▪ If you receive a product other than the one you ordered, you have the right to exchange or return.
▪ We will not replace a product with a different product unless the original product is no longer in stock, and in such circumstances, we will ask for your approval before processing and shipping.
2) The period of return, exchange and cancellation
You can return the product within (3) business days from the delivery date.
▪ You can exchange the product within (7) working days from the delivery date.
▪ You can cancel the order before delivering it to the shipping company before 1:00 p.m. from the time the order is completed.
3) Terms of return and exchange
The following conditions must be met to complete the process of returning or exchanging a product from the Ventin store:
▪ The product must be in its original packaging and include all accessories.
▪ The product must be unopened, unused, and in the same original packaging condition.
▪ The product must be in the same condition that you received it upon purchase.
▪ The product must have price tags and SKU information - if any.
▪ Attach the purchase invoice to the returned product.
4) Return and exchange procedures
When submitting a return request for any product, it is subject to an inspection process to ensure its condition, and the request is approved after ensuring that its condition conforms to the return policy.
▪ If the return or exchange is approved, the product will be shipped to our address in Riyadh. The exchange will not take place if there are discounts or offers on the product.
5) Return and exchange exceptions
▪ We do not accept returns or exchanges for any of the following products:
▪ Products that have been damaged due to misuse, such as scratches.
▪ It is also not subject to any exchange or refund unless a defect is found within a maximum of (07) working days from the date of purchase, unless it is unused and with all its accessories.
▪ Products that have lost one of their parts.
▪ The product to be returned after the specified return period has passed
▪) fees
In all cases of return, exchange or cancellation, the customer bears the fees for issuing a bill of lading
7) Money back
▪ The refund process begins after agreeing that the returned product conforms to the return conditions.
▪ Money will be refunded within a period ranging from (7) to (14) business days, depending on the payment method.
▪ If the refund is delayed, you should first check your bank account and then contact the bank as it may take some time before the amount is officially posted.
8) Fees for electronic payment gateways, installments, and shipping services
In return cases, fees for services affiliated with third parties cannot be refunded because the service is considered a user. The store is responsible for recovering the value of the product after deducting the value of the services (electronic payment, installments, and shipping services).
▪ Electronic payment gateways: If a refund is approved, the fees for using the electronic payment gateways will be deducted because the service is used and is as follows: 2.8%, PayPal 4%, installments 5%.
▪ Shipping services if a refund is approved. Shipping fees are non-refundable because the service is used
